• LICENSE NO: 613
  • IATA NO: 90211892

Privacy Policy

PRIVACY POLICY

Last updated: [Insert Date]

At Sunrise Travel & Tours (“we,” “our,” “us”), we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, subdomains, mobile application, and related services (collectively, the “Service”).

By accessing or using our Service, you acknowledge that you have read and understood this Policy, which forms part of our Terms of Service.

1. Key Definitions

  • ●Company: Refers to Sunrise Travel & Tours, registered at ETC, 9 Shagret Eldor Street, Luxor, Egypt.
  • ●Personal Data: Any information that identifies you, directly or indirectly, such as your name, contact details, booking information, or IP address.
  • ●Service: The Sunrise Travel & Tours website, application, and related services.
  • ●Cookie: A small file stored by your browser or device to remember preferences (e.g., language or login settings).
  • ●You: Any individual accessing or using our Service.

2. Information We Collect

We collect and process the following categories of personal data:

  • ●Identity Data: name, passport details, date of birth, nationality.
  • ●Contact Data: postal address, email address, telephone number.
  • ●Booking Data: travel itineraries, accommodation and transport details, preferences.
  • ●Payment Data: billing information, payment card details (processed securely by third-party providers).
  • ●Technical Data: device information, IP address, browser type, usage data collected through cookies and similar technologies.
  • ●Marketing Data: your preferences and consents regarding promotional communications.

You provide this information when you:

  • ●Visit our website or app.
  • ●Place an order, register, or complete a form.
  • ●Communicate with us by phone, email, WhatsApp, or through social media platforms.
  • ●Interact with third-party sites that share information with us (with your consent).

We do not sell your personal information.

3. How We Use Your Information

We process your personal data for specific purposes and only where lawful under UK GDPR and EU GDPR, including:

  • ●To fulfil our contract with you: managing bookings, issuing tickets, providing travel services, and processing payments.
  • ●To comply with legal obligations: immigration requirements, tax, accounting, and regulatory compliance.
  • ●With your consent: sending marketing emails, newsletters, offers, or promotional messages.
For our legitimate interests: improving our services, enhancing website performance, preventing fraud, and maintaining security.

4. Sharing Your Information

We may share your data with trusted third parties, including:

  • ●Airlines, hotels, local partners, and service providers to fulfil your travel arrangements.
  • ●Payment processors, IT providers, and hosting services.
  • ●Analytics providers (e.g., Google Analytics) to help us understand website performance.
  • ●Public authorities where required by law or regulation.

All third parties are contractually obliged to process your data securely and lawfully.

5. International Data Transfers

As Sunrise Travel & Tours is based in Egypt, your personal data may be transferred outside the UK and European Economic Area (EEA). This means your information may be subject to data protection laws that differ from those in your country of residence.

To protect your information, we apply appropriate safeguards consisten with UK GDPR and EU GDPR, including:

  • ●Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO.
  • ●Binding contractual agreements with our partners to ensure your rights are protected.

By using our Service, you acknowledge that such transfers may take place and we remain committed to ensuring your rights are protected regardless of where your data is processed.  

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure servers, and access controls. While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure.

7. Data Retention

We retain your personal data only as long as necessary to:

  • ●Provide services and complete your bookings.
  • ●Comply with legal, accounting, and reporting obligations.
  • ●Resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR and EU GDPR, you have the following rights:

  • ●Access: request a copy of your personal data.
  • ●Rectification: correct inaccurate or incomplete data.
  • ●Erasure (“right to be forgotten”): request deletion of your data where legally permitted.
  • ●Restriction: limit the processing of your data.
  • ●Data Portability: request transfer of your data to another provider.
  • ●Objection: object to processing based on legitimate interests or for direct marketing.
  • ●Withdraw Consent: withdraw your consent at any time (without affecting prior lawful processing).


To exercise your rights, please contact us at:
📧 info@sunrise-tours.co.uk
📞 +(20) 155-222-0440/ +2 095-228-3249
📱 WhatsApp: +(20) 155-222-0440

We will respond to all valid requests within the statutory timeframes.

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